FAQs
Products
Are the garments 100% made from bamboo?
All our garment styles are 95% bamboo and 5% spandex. Adding spandex gives the fabric elasticity and stretch and makes wearing it even more comfortable.
Does Bamboo Active have the same characteristics as traditional active wear?
By nature, bamboo fibre is a little heavier and denser than other fibres such as cotton, and while this provides many benefits, it does behave slightly differently when worn as active wear. You will find it doesn’t ‘grab’ and support the skin in the same way. But bamboo's characteristics of breathability, non-odour and softness make it a perfect choice for active lifestyles.
Does bamboo clothing require special care when washing?
There are a few basic best practices to follow when washing your garments. Separate light and dark fabrics as you would for any laundry. Dye can bleed from dark bamboo and stain lighter fabrics.
- Wash the bamboo fabric on a gentle cycle using cold water.
- Dry the fabric on a low or delicate setting in the dryer. or line-dry.
Please refer to the information label on each garment for specific washing instructions.
Where is Bamboo Active made?
All our clothing is designed in Australia and manufactured in China. We work with ethical manufacturers who provide safe working environments, follow best practice and pay their workers a fair wage.
Does a percentage of mypurchase support a charity?
5% of every item we sell goes World Animal Protection. We have created this initiative to help protect and support animals because we love them.
Shipping and returns
Where is my order coming from?
All orders are shipped from our distribution point in Victoria, Australia.
Where do you ship to?
Orders can be shipped to anywhere in Australia. We also ship internationally. To check if your country is eligible for shipping, please check here
How long does shipping take?
From dispatch your order should reach you in 2–7 business days for standard post domestically. Express Post is being offered for 1–3 business days. Delivery of international orders will depend on location and varies widely. Please note these are only estimates and there are various factors involved that can delay shipping. A confirmation email and number will be provided so you can track the progress of your garments.
Who do you ship with?
Bamboo Active uses Australia Post for all domestic and international orders.
Can I change or cancel my order?
Once your order is placed, cancellation is not possible. If your order is incorrect, you can always conduct an exchange/return once it has been received. Please contact us via our support page if you need assistance.
Can I change the address of my order?
This can be a tricky one! If your order hasn’t left yet our team can do what we can to make the changes – please contact us immediately and we will aim to assist. Otherwise, you will need to organise for a redirection with the carrier who has your order.
What is your Exchange/Return Policy?
If for any reason, you are not satisfied with the product you have ordered, you may return it to us within 30 days for replacement, exchange or a refund. This policy does not apply to Men’s Boxers. Full details on our 30-day comfort guarantee can be found here.
How do I exchange/return an item?
In order to return or exchange an item, simply fill out this form here. Please ensure you enter your order number, name and correct shipping address. We will contact you with further details to ensure your return is processed in an efficient and timely manner. Please note shipping costs for returns is the responsibility of the customer.
What do I do if I have a faulty Bamboo Active product?
In the rare event that a product has slipped through our stringent QA process, and a return is required, please don’t hesitate to contact us. We will help to organise a replacement at no cost once we receive the faulty product back from you.
Payment methods
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, After Pay and Zip Pay
Do you sell Gift Cards?
We certainly do! Gift cards are a wonderful way to introduce a friend or loved one to our Bamboo Active range. Gift cards can be purchased here. Gift cards are sent via email.
Can I purchase via Lay By?
We don’t currently offer Lay By, however Buy Now Pay Later offers similar functionality.